ON-PREMISESON-PREMISE DATA PROCESSING
Collect All Communication Data
Ready for private AI.
Capture or import voice and screen recordings. Store media, transcripts, metadata, reports, and AI-generated results in your own infrastructure, then connect them to the applications you choose.
Explore FeaturesYour data stays in your infrastructure.
Data sources
Services & applications
Choose the capabilities you need to capture, store, secure, make AI-ready, and connect communication data.
Capture calls through SIP, SIPREC, Cisco BIB, SIP trunks, and supported voice integrations.
Record synchronized agent screens alongside voice and interaction metadata.
Bring historical recordings and call data into the Scallo communication-data model.
See active calls and securely stream authorized live audio and metadata.
Search, filter, replay, and work with communication records in one place.
Create searchable transcripts and structured data for approved AI workflows.
Integrate through a stable, permission-aware REST contract.
Connect Scallo data to customer-selected on-premises or cloud AI services and store the returned results.
Use destination APIs to deliver approved metadata, media, transcripts, and AI results.
Protect stored recording content with authenticated encryption and controlled key use.
Control retention, preservation, legal hold, disposition, and evidence lifecycle.
Control access by user, role, department, and operational responsibility.
Monitor recorder, service, storage, and integration health with actionable alerts.
Run Scallo on customer-controlled physical, virtual, container, or private-cloud infrastructure.
Scale recorder capacity and support redundancy, backup, and recovery architectures.
SEARCH, PLAY & ANALYZE
Search by call details or a spoken phrase, open the matching interaction, and review synchronized media, transcript, linked parts, and stored analysis in one workspace.
Use filters for time, number, extension, participant, direction, duration, protocol, and transcript availability to narrow large archives. During review, the waveform, transcript, audio channels, call metadata, and permitted actions stay connected to the selected interaction.
SEARCH & PLAYBACK
Search the archive, open the matching call, and review the complete conversation from one workspace.
AI ANALYSIS
Keep structured results returned by the configured analysis service connected to the original interaction.
TRANSCRIPTION & AI-READY DATA
Scallo converts recorded speech into timestamped text and keeps it aligned with the original recording, speakers, and call context.
Extended REST API
The Scallo REST API gives approved customer and partner applications controlled access to communication records without direct access to the Scallo database or recording storage.
Each application uses a dedicated integration identity. Scallo applies its assigned record scope and action permissions before returning metadata, transcripts, media, processing results, or accepting a supported operation.
WHAT APPLICATIONS CAN DO
AI Vendor Connections
Scallo connects communication recordings and call context to configured transcription and AI services. Define the provider, language, recording scope, channel handling, and analysis options once in the processing service.
Returned transcripts and structured AI results stay connected to the original interaction for review and approved downstream use.
CRM / ERP Export
Scallo can automatically send selected recording information to a CRM, ERP, case-management, or other business system.
This is outbound integration: Scallo initiates the delivery. The Extended REST API covers the opposite direction, when an external application calls Scallo.
Visible delivery statusSuccessful delivery, destination record ID, time, errors, and controlled retry remain available for follow-up.
System Health & Alerts
Scallo monitors recording, service, processing, integration, license, and capacity conditions. Configurable policy rules turn selected conditions into Warning or Major alarms using defined thresholds and evaluation periods.
Operators can review current and resolved alarms, see their source and description, and follow recovery. Configured notification routes can send important events to the responsible team.
Encrypted Recording Storage
Scallo encrypts stored recording media using AES-256-GCM. Recordings remain protected at rest, while authenticated encryption detects unauthorized changes.
Encryption keys are managed centrally, with controlled rotation and recovery. Authorized exports can include verification information so recipients can check origin and integrity.
Retention & Data Governance
Retention policies define how long recordings and related data are kept. The same policy covers media, call details, transcripts, screen recordings, and stored AI results.
At the end of the retention period, the interaction can be deleted or exported according to policy. Legal hold prevents deletion of selected interactions until the hold is released.
Covered togetherRecording · call details · transcript · screen recording · stored AI results
Role-Based Access & Data Permissions
Scallo combines role permissions with data scope. A role can be limited to a user's own interactions, the user's department, a selected department, or the complete authorized data set.
The same role controls access to product areas and functions, so recording access, monitoring, configuration, and administration can be assigned according to responsibility.
On-Prem / Private Deployment
Deploy Scallo on physical servers, virtual machines, containers, or customer-owned cloud infrastructure.
The customer controls the environment, storage, network access, and system administration.
Customer-controlled operationEnvironment, storage, network access, and system administration remain under the customer's control.
High Availability & Recovery
Scallo can be deployed with redundant recording servers. If one server becomes unavailable, supported recording sources can continue through another server with available capacity.
Recovery restores and checks recording, metadata, and service state after an interruption.
Verified return to serviceReconcile interrupted state and verify records remain searchable, playable, and permission-controlled.
